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Welcome to home of top-quality replica luxury phones!
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Help & support

Frequently asked questions about phones

How different are your replica phones from the originals?

The phones are 99% like their original prototypes. They feel, look and even weight the same. The firmware is CECT based and not original, but offers the same features of the original firmware and even more!

Does your Vertu Replica models have camera?

There are two versions - with a digital camera and without. The original comes without a camera.

Does your VERTU replica have the Concierge service?

No, our VERTU replicas cannot be registered at VERTU HQ and are not liable for the Concierge service.

What languages are available?

The language packs are different for each model and are listed in the product details for each definite model.

Do your phone copies work with any wireless operator?

The replica phones are designed and programmed to work with all GSM Dual Band 900/1800 MHz and Tri Band 900/1800/1900 MHz phone operators. Before purchasing make sure that your operator supports the band specifications for each phone model. All our replica phones are UNLOCKED to work with any operator.

Are the phone replicas made of real gold?

The phones are gold plated (where applicable) - which means that they're made of metal and covered with a very thin layer of real gold.

Is there any warranty?

Yes, there is. 12 months on all repairs.


Frequently asked questions about shipping and payment

What are the shipping costs?

Shipping costs vary from 30 USD to 70 USD depending on the method we choose and the country you reside in. Simply add the desired products to your online order and your shipping cost will be calculated. NOTE: There are no obligations; you will be able to delete the replica phones from your order with a few mouse clicks. Also, you can visit the shipping section and get the average prices to your country.

How can I track my package, do I get a tracking number?

You will be given a tracking number as soon as it is available. PLEASE NOTE: All online tracking is updated with 12-24 hour delays.

Can you give me a better price?

Sure! If you buy 5 or more pieces, we will be more than pleased to give you 10% or more discount on all of them! Only bank transfers are allowed on bulk orders. Contact our friendly Support Team for more information. And remember, the more you buy the higher the discount! (Note: the discount amount depends on the model)

Do you ship to any country?

Yes, we ship practically to any country. Please see shipping section for complete country list and shipping fees. Please contact our customer support if your country isn't listed.

Can you mark the shipment as "GIFT" or "FOR PERSONAL USE"?

Yes, we can do that. But you should notify us upon ordering.

What happens if my local customs office is not willing to clear my phone?

This happens very rarely and as our past experience has shown such cases can be solved easily. We are willing to cooperate and provide your customs office with any information for you to receive your phone with a minimum delay. Our 24-hour support service team will quickly and easily provide you with the guidance needed to receive your phone. Again, this happens very rarely.

Contact us

Live support

To get live chat help, please click on Live Support image on the top of the page.

Phone support

US & Canada customers

+ 1 213 270 1960
01:00 - 09:00 CET

UK customers

+ 44 161 408 2911
07:00 - 15:00 GMT

Worldwide

+ 852 8191 4922
07:00 - 15:00 GMT

E-mail support

If you can't find your answer in FAQ and you cant't reach us by phone or live support, please send us an e-mail

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